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Food and Beverage - Director

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  • Actively promotes an environment conducive to high-quality customer service and employee relations by being a positive leadership example
  • Provides overall direction, coordination, and ongoing evaluation of operations
  • Responsible for scheduling and payroll for the food and beverage department
  • Budgetary, projection and cost control skills to be applied to the daily operations of the food and beverage department
  • Responsible for all departmental hiring, training, evaluations and diplomacy actions
  • Works with marketing and advertising to promote Eagle River Casino & Travel Plaza’s food and beverage outlets
  • Acquire and maintain relationships (e.g. associates, customers, vendors)
  • Creates, manages and implements departmental policies and procedures
  • Ensures maintenance of safety and sanitation standards and policies
  • Ensures staff are ASIP certified
  • Responsible for profit and loss for food and beverage
  • Leads front of the house and kitchen team
  • Must be able to multitask in a fast-paced environment and meet deadlines
  • Understands security requirements


  • 10+ years experience in the food and beverage industry
  • Minimum 3 years senior food and beverage management experience (preferably handling multiple outlets and diverse concepts)
  • Food and beverage front of the house management experience with demonstrated knowledge
  • Extensive knowledge of restaurant, bar/lounge and kitchen operational procedures
  • Knowledge of menu composition, food preparation and basic food handling and sanitation standards
  • Culinary experience preferred
  • Knowledge of liquor control procedures
  • Experience in a casino setting a definite asset
  • Training in management and employee development preferred but not required
  • Continuous training and education to keep abreast of changes in the industry and external environment
  • University or college degree preferred
  • Excellent written and oral communication skills
  • Ability to meet deadlines in a rapidly changing business environment
  • Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology
  • Self-planning skills sufficient to schedule, organize and carry out work assignments according to established work plans
  • Adjusting work schedules according to changing priorities
  • Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems
  • Manages workload independently and works well in teams
  • Develops security and systems knowledge through on-the-job experience
  • Must display leadership skills, the ability to multitask and adjust to multiple jurisdictions
  • Working knowledge of Microsoft Word, Excel and PowerPoint
  • Ability to use standard software applications including point of sale systems
  • The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays