Marketing - Guest Services Agent

Job Summary

Reporting to the guest services supervisor, the guest services agent is responsible for providing a value-added experience to all Eagle River Casino & Travel Plaza Guests throughout our property. They are accountable for developing one-to-one relationships with all internal and external guests. They provide a welcoming environment to guests using these services. They provide support when managing guest accounts in retail sales and provide personal contact for all gift shop transactions. This position is critical in developing guest contact at either location and fostering loyalty with our patrons.

Responsibilities

• Ensures guest satisfaction with plaza services
• Liaises with other department associates
• Responsible for store opening and closing procedures
• Responsible for accurate cash handling procedures
• Accountable for daily till drop at cash cage
• Maintains ongoing presentation management of store items
• Responsible for safe and secure storage of guest items at coat check
• Responsible for the daily execution of operational goals and objectives
• Any other duties as required

Requirements

• Successful completion of a high school diploma is necessary
• Minimum of 1 year of cash handling experience
• Minimum of 1 year of retail experience
• Hospitality or marketing diploma an asset
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Experience in the gaming, hospitality, customer service or retail industry